bos99 Platform Account Terms
We at bos99 set out the terms governing your account, deposits, withdrawals, and use of our platform. By creating an account on bos99, you agree to these terms and our privacy policyOur terms cover account eligibility, payment processing, bonus conditions, dispute resolution, and jurisdiction restrictions.
These terms apply to all account holders accessing our sportsbook (Liga 1 Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets on bos99. Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's law before accessing bos99.
This page outlines your rights and obligations when using our platform.
Account Opening and Eligibility on bos99
When you join bos99, you represent that you meet all eligibility requirements under applicable law in your jurisdiction. Account eligibility is determined by local law; we do not impose a specific age requirement across all regions. You must be of legal age to enter into binding contracts and participate in gaming activities under your jurisdiction's law.
During account creation, you provide your legal name, email address, phone number, and residential address. You agree that all information is accurate and complete. We reserve the right to verify your identity at any time. If we discover false or misleading information, we may suspend your account and restrict access to funds.
You are responsible for maintaining the confidentiality of your login credentials. We are not liable for unauthorized access resulting from your failure to protect your password. If you suspect unauthorized access, contact our support team immediately via live chat or email.
Deposits and Payment Methods on bos99
We at bos99 accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallet and mobile banking process instantly. Bank transfers typically complete within a few hours during business hours. Minimum and maximum deposit amounts vary by payment method and are displayed during the deposit process.
Your account balance updates immediately upon deposit. You may use your balance across all bos99 content: sportsbook betting, live-dealer tables, and slot games. We do not charge deposit fees; however, your payment provider may impose charges.
- E-Wallet Deposits
- local payment, online payment, e-wallet, mobile banking, local payment process instantly. No fees charged by bos99.
- online payment Deposits
- e-wallet transfers process instantly and support all Indonesian banks.
- Bank Transfers
- Direct transfers to mobile banking, local payment, online payment, e-wallet complete within a few hours during business hours.
- account preferences
- Minimum and maximum amounts vary by payment method; displayed during deposit.
Withdrawals and Account Balance
We at bos99 process withdrawal requests through your registered payment method. Your account must be KYC-verified before your first withdrawal. Withdrawals process during standard banking hours; processing times vary by payment provider and may extend during peak periods.
Minimum withdrawal amounts vary by payment method. You may withdraw your full account balance at any time, subject to verification and processing windows. We do not charge withdrawal fees; however, your payment provider may impose charges. Withdrawal requests are processed in the order received.
If a withdrawal fails due to incorrect payment details or payment provider issues, we will contact you to resolve the issue. You remain responsible for providing accurate payment information. Funds returned to your bos99 account due to failed withdrawal attempts remain available for future withdrawal requests.
Bonus Terms and Conditions
We at bos99 may offer promotional bonuses to new and existing account holders. Bonus terms vary by promotion and are displayed at the time of offer. Bonuses are subject to wagering requirements, game restrictions, and time limits specified in the promotion details.
Bonuses are credited to your account as separate balance; you must use bonus funds before using your cash balance in most cases. If you withdraw your account before meeting bonus wagering requirements, your bonus is forfeited. We reserve the right to cancel or modify bonus offers at any time.
Our bos99 Platform Policies and Dispute Resolution
Account Suspension and Termination
We at bos99 reserve the right to suspend or terminate your account if we determine that you have violated these terms, engaged in fraudulent activity, or accessed our platform from a prohibited jurisdiction. Suspension may be temporary (pending investigation) or permanent (account closure).
If your account is suspended, you may contact our support team to request clarification. We will provide a reason for suspension where permitted by law. If your account is terminated, your remaining balance will be held pending investigation and may be forfeited if fraud is confirmed.
Dispute Resolution and Complaints
If you have a complaint about our service, contact our support team via live chat or email during English-language operating hours. We will investigate your complaint and respond within a reasonable timeframe. Response times vary by issue complexity; standard inquiries typically resolve within a few hours to one business day.
If you are dissatisfied with our response, you may request escalation to our management team. We maintain a formal complaints process; escalated complaints are reviewed by senior staff and resolved within five business days where possible.
If you believe we have violated applicable law or your rights, you may file a complaint with your local gaming regulator or relevant authority. Our support team can provide contact information for regulatory bodies in your jurisdiction if requested.
Limitation of Liability
We at bos99 are not liable for indirect, incidental, or consequential damages arising from your use of our platform, including loss of profits, loss of data, or business interruption. Our total liability to you is limited to the amount of your account balance at the time of the claim.
We are not liable for service interruptions, technical errors, or delays caused by factors beyond our control (internet outages, payment provider failures, force majeure events). We maintain standard security practices and backup systems; however, we do not guarantee uninterrupted service.
Jurisdiction and Applicable Law
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
These terms are governed by applicable law in the jurisdiction where our services are offered. Any disputes arising from these terms or your use of bos99 are subject to the dispute resolution process outlined above. You agree not to pursue legal action outside our formal complaints process except where required by mandatory local law.
We at bos99 reserve the right to modify these terms at any time. Changes take effect upon posting to this page. Your continued use of bos99 after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.
For questions about these terms, contact our support team via live chat or email during English-language operating hours. Our team is available to clarify account policies, payment procedures, bonus conditions, and dispute resolution processes.
Legal and Jurisdiction Information
Service availability
We at bos99 offer our services only in jurisdictions where local law permits online gaming and sportsbook activity. Our platform is not available in all countries or regions; access is restricted based on applicable regulations in each user's location. We do not determine legality or illegality of our services in any specific jurisdiction—that determination rests with local authorities and applicable law. Users are solely responsible for verifying whether access to bos99 is permitted under their own jurisdiction's regulations before creating an account or depositing funds. Our services are provided on an as-available basis in supported regions. We reserve the right to restrict or terminate access to users in jurisdictions where our services become prohibited or where we determine compliance is not feasible. If you are uncertain whether bos99 is available in your jurisdiction, contact our support team for clarification. We maintain records of user location data to ensure compliance with regional restrictions. Access from prohibited jurisdictions may result in account suspension and forfeiture of funds pending investigation.
Account eligibility
Account eligibility on bos99 is determined by applicable law in your jurisdiction. We do not impose a specific age requirement across all regions; instead, we comply with the age of majority or legal gaming age established by your local jurisdiction. Users must be of legal age to enter into binding contracts and participate in gaming activities under their own jurisdiction's law. During account creation, you represent that you meet all eligibility requirements under applicable law. We do not conduct age verification at account opening; however, during Know-Your-Customer (KYC) verification, we confirm your identity and age through government-issued documentation. If we discover that an account holder does not meet eligibility requirements, we reserve the right to suspend the account and restrict access to funds pending investigation. Account holders are solely responsible for ensuring they meet all legal requirements before accessing bos99. We do not provide account controls, account preferences, or other responsible-gambling features as part of our standard account settings. Users who wish to restrict their own access should contact our support team to discuss account management options. Eligibility may also be affected by sanctions lists, fraud history, or other compliance factors determined at our discretion.
Local-law responsibility
Users of bos99 are entirely responsible for verifying that their access to and use of our platform complies with the laws and regulations of their own jurisdiction. We do not provide legal advice, and we do not represent that our services are legal in any specific location. The legality of online gaming, sportsbook betting, and casino games varies significantly by country, region, and local authority. Some jurisdictions prohibit all forms of online gambling; others permit specific categories (sportsbook only, casino only, etc.); still others impose licensing or regulatory requirements. It is your sole responsibility to research and understand the applicable laws in your jurisdiction before accessing bos99. If you are unsure whether our services are legal where you are located, consult a local legal professional or contact your local gaming regulator. By accessing bos99, you acknowledge that you have verified compliance with your jurisdiction's law and that you accept full responsibility for any legal consequences arising from your use of our platform. We are not liable for any legal penalties, fines, or sanctions you may incur as a result of accessing bos99 in a jurisdiction where it is prohibited. If your jurisdiction's law changes or if you relocate to a jurisdiction where our services are prohibited, you must cease using bos99 immediately and withdraw your funds.
Data and privacy scope
We at bos99 collect and process personal data to operate our platform, process transactions, and comply with legal obligations. Data collected during account creation includes your legal name, email address, phone number, national ID number, date of birth, and residential address. During Know-Your-Customer (KYC) verification, we collect government-issued identification documents and proof of address. We also collect transaction data (deposits, withdrawals, wagers, winnings) and technical data (IP address, device type, browser information, login history). This data is used to verify your identity, process payments, detect fraud, comply with anti-money-laundering (AML) regulations, and improve our platform. We do not sell your personal data to third parties. We share data only with payment processors, KYC verification providers, and legal authorities when required by law. Your data is encrypted during transmission and storage using industry-standard protocols. We retain personal data for as long as your account is active and for a period thereafter as required by law (typically 5–7 years for financial records). You have the right to request access to your personal data, request corrections, or request deletion subject to legal retention requirements. For detailed information about our data practices, see our privacy policyContact our support team if you have questions about what data we hold or how we use it.
Contact for legal inquiries
Users with legal questions, compliance inquiries, or concerns about our service practices may contact our support team via live chat or email during English-language operating hours. Our team handles general inquiries, account-related questions, and technical support. For formal legal inquiries, data subject access requests, or regulatory compliance matters, contact our support team and request escalation to our legal department. Response times for standard inquiries typically range from a few hours to one business day during peak periods; off-peak inquiries may resolve faster. For urgent matters affecting account access or security, contact live chat support immediately. We maintain a formal complaints process; if you are dissatisfied with our response to an inquiry, you may request escalation to our management team. We do not provide legal advice, and responses to legal inquiries are informational only. If you believe we have violated applicable law or your rights, you may file a complaint with your local gaming regulator or relevant authority. Our support team can provide contact information for regulatory bodies in your jurisdiction if requested. All communications with our support team are logged and retained for compliance purposes.